We Believe in Clarity — Here Are All the Answers You Need
FREQUENTLY ASKED QUESTIONS
What if my item arrives damaged?
If your order arrives torn, broken, or with any defect, please email us at info.laplice@gmail.com within 4 days. Our team will review it and arrange a replacement or refund.
Can I return or exchange my order?
Because every product is custom-made, we don’t accept general returns. However, if there’s a manufacturing defect, damage, or size/material issue, we’ll happily replace or refund it. Just contact us within 4 days of receiving your order.
How long does it take to receive my order?
Since our products are made to order, production usually takes 15–20 business days, and delivery requires an additional 3–5 business days, depending on your location.
Are all Laplice products ready in stock?
No, every Laplice piece is made to order according to your exact size and preferences. We don’t keep stock to ensure each product is freshly crafted, just for you.
How do I make sure my size is correct?
Before placing your order, kindly check our Size Guide page. If you’re unsure, you can send your measurements, and we’ll help confirm the best fit for you.
Which shipping carriers do you use?
We ship through trusted services like DHL, FedEx, and DPEX to ensure safe and timely delivery.
Do you offer express delivery?
Yes! You can choose Express Shipping at checkout for faster delivery. Standard and free shipping options are also available.
Do you ship internationally?
Absolutely! We deliver worldwide. International shipping times may vary based on your location and customs clearance.
What payment methods do you accept?
We accept all major payment options, including credit/debit cards and PayPal. All transactions are secure and encrypted for your safety.
How can I contact Laplice for help?
We’re always happy to assist you!
You can reach us through our Contact page or email us directly at info.laplice@gmail.com.